Service that is a Cut Above

Ask any of our agents, and the one consistent piece of feedback you will get is that our service is second to none. We know that this has been at the heart of our success, and its something that we will never change- however much we grow

Our team of reservations, accounts, admin support, IT and product have been with us for a long time. We probably have one of the lowest rates of attrition in the industry. The reason for this is that our staff love that we have strong ethical values. They love the fact that we are a good employer that cares about their overall wellbeing and they love that we put quality of service above all else

Our team have travelled the globe, far and wide. They have dealt with virtually every imaginable holiday type and itinerary and there are few problems that they have not come across. All this means that you are in the best hands the industry has to offer.

From 9am - 5.30 pm, our team in Brent Cross are available to take your calls. Sometimes even for just chat when our agents are feeling a little bored and need a laugh! And when Brent Cross closes, we have an amazing team in Manila that take over until 9am the following morning. We are always available for you and your clients- which is always good to know.

From 2018 Major Travel will be able to help your business with overflow calls and calls during the evening and weekend. We will answer calls in your the name of your brand, and take messages or offer your clients a quote. The whole service is free and part of our mission to help our agents maximise on their opportunities.